You will work with medium to large customers and act as a strategic partner, ensuring Relewise delivers measurable impact on their core ecommerce business KPIs.
Your role and responsibilities
Own commercial customer outcomes
- Take commercial ownership of your customer portfolio, with clear responsibility for retention, expansion, and long-term value realization
- Move customer conversations from features to business impact, consistently tying Relewise usage to metrics such as conversion rate, AOV, bounce rate, and revenue uplift
- Identify and drive expansion opportunities through proactive value discovery, cross-sell, and upsell – always grounded in customer outcomes
Lead value-driven onboarding and adoption
- Own and manage onboarding processes as project manager, ensuring customers reach go-live efficiently and with clear success criteria. Key metric is “Time to first Relewise moment”.
- Define baseline metrics early and use them to demonstrate progress and ROI post-launch
- Conduct structured health checks and proactive reviews to ensure customers continuously improve their setup and results
Operate AI-first Customer Success
- Use data, automation, and AI-assisted tooling to scale customer success activities and insights
- Apply AI-first thinking in daily work: How can this task, process, or customer interaction be made smarter, faster, or more impactful through automation or AI?
- Help customers understand and benefit from Relewise’s AI-driven capabilities in a practical, value-oriented way
Collaborate across the organization
- Work closely with Product, Engineering, and Sales to feed customer insights into roadmap priorities and value communication
- Contribute to standardizing CS playbooks, onboarding frameworks, and scalable best practices
What we expect from you
- Proven experience in Customer Success, Consulting, or Account Management within SaaS, with ownership of retention and expansion (NDR)
- Strong commercial mindset with the ability to connect product usage to measurable business impact
- Experience managing onboarding and customer journeys involving multiple stakeholders
- Ability to communicate confidently with both technical and non-technical audiences
- Solid technical understanding and comfort working with APIs, integrations, and data-driven platforms
- Experience facilitating workshops, reviews, or executive-level customer meetings
- Fluency in Danish and English, spoken and written
- A proactive, structured, and outcome-oriented way of working
If this sounds like you, you might be a good fit
- E-commerce/Commerce Experience: Proven experience working within the e-commerce or digital commerce domain, understanding the key metrics, challenges, and architectural patterns common in modern online retail.
- Headless Technology Expertise: Hands-on experience with front-end development technologies (e.g., React, Vue.js, JavaScript/TypeScript) and a strong understanding of headless, composable architecture, and API-first integration principles.
- Communication & Presentation Skills: Exceptional presentation and demonstration skills, with a track record of successfully engaging and influencing diverse audiences.
- Consulting Mindset: Experience in a consulting or solutions role, able to map technical requirements to business value, define solution architectures, and manage initial project scope.
- Travel Readiness: Willingness and ability to travel across Europe to support key sales opportunities, partners, and industry events.
- Location: based in Denmark.
It’s a bonus if you
- Have a background in consultancy or a strong track record of successful expansion sales
- Understand the broader e-commerce ecosystem (platforms, CMS, CDP, search, personalization)
- Have hands-on experience working with data, dashboards, or analytics in a customer-facing role
- Are comfortable experimenting with AI tools to improve your own productivity and customer impact
About Relewise
Relewise is an AI-powered platform that brings true personalization into ecommerce strategies, delivering unique digital user experiences across both B2C and B2B. With our single-index architecture, we process behavioral signals and contextual data to generate AI-driven insights at scale - resulting in intelligent search results and recommendations in milliseconds.
Founded in 2020, we work with 130+ customers and continue to grow rapidly with strong international traction. Our team consists of 27 full-time colleagues, primarily based in Aarhus, Denmark, alongside remote teammates in Sweden, the UK, the Netherlands, and Ukraine.
We offer flexibility through remote work options and adjustable working hours - because we know great work doesn’t happen one way. Our culture is shaped by five core values: Scrupulous, Compassion, Open-minded, Inquisitive, and Connected. They guide how we collaborate, innovate, and grow.
We work with an AI-first mindset that runs through everything we do across all departments - with a constant focus on improving, simplifying, and creating real value. No hot air, just straight talk and strong execution.
Interested?
Send your application and CV to job@relewise.com.
For questions, contact Mads Ejsing at mfe@relewise.com or +45 40 44 99 30.